Some: Times

Navigating life through coffee, volunteering & laughter.

Recent Posts

  • The invisible text & other tales of poor customer service.

    This morning we awoke to a 12 hour outage of our TV & internet. With No notification that this would occur. When I spoke with the provider for a second time he “claimed” they’d sent us a text message last Friday.

    The invisible text message that neither one of us got supposedly went out last week. Funny how we don’t have it & IF we don’t how many other people in our neighborhood didn’t get it either??

    I contacted forrbrukerådet a national hotline where you can file complaints about big brother companies that don’t do what they claim. It reminds me of when I came back from Oslo a few weeks back & had special luggage that was placed on the belt at the airport.

    I contacted the airline & they didn’t like hearing that their instructions had been ignored at the other airport. But that of course was Good customer service & not the crap I have been dealing with all day.

    I feel that they’re not the only ones that Failed to give us good customer service, as did KLM when we came back from the US in June. Leaving us without food vouchers & or lounge access for 9:45 hours in Schiphol was also crap customer service.

    They wouldn’t even allow us to board an earlier flight home & refused us an upgrade to that flight. I wasn’t impressed with them at all on either leg to the US or the flight back. It reminded me of flying in the 1990s before customer service became a thing.

    No, I feel that since the pandemic, customer service has become crap. Not just from the airlines but in other aspects as well. It’s as if companies are expecting customers to just put up with what they are given something that is unacceptable.

    Now, that society has returned to normal it’s time for companies to do the same & step up the game otherwise we start calling their competitors & drop them as a company. Why be loyal to a company that doesn’t listen to its customers?

  • Art therapy & why it’s the future of therapy.

    I recently took a class in Oslo with art therapy as its focus. We focused on being present with ourselves & our new environment. I learned a ton about focus & being present that weekend. I believe that art therapy is the future of therapy as it uses all your senses to achieve this. As someone who has spent decades in therapy, I like the model they used in art therapy.

    By focusing on the present you can better begin to understand the past & how it has influenced you. Staying in the present & in your body helps you process trauma & other events in your life. I met some great people that work within trauma & therapy.

    We danced & painted & shared what happened as we moved within the different aspects of therapy. I learned by dancing that it refocuses us on the present. It brings our thoughts into movement & helps us process feelings & emotions.

    I met some wonderful people at the class & feel that I’m on the right path when it comes to therapy & my future.

  • When the pieces fit

    A few weeks ago I thought it was as simple as changing to an electronic lock, today I spent hours switching passwords on all our home electronics. That takes the Stalking to a whole new level.

    You see they had hacked all our electronics including the camera in the kitchen facing the front door. Not only does that mean that they stepped up the surveillance of us to another level. Creepy & illegal.

    Now, they no longer have “all access” to our house. I discovered that our living room table is no longer covered in a black filament, a gift they’d leave when they were inside our house. Our living room table is not surprisingly clean since we changed the lock.

    The Only way in now is if they break glass, something I hope doesn’t happen. But the surveillance of us was uncomfortable & yucky to discover. However, when I was on the phone with the internets company someone tried our door & the dog reacted appropriately. By barking.

    The guy on the phone got concerned, I had a witness to someone trying to access our house. Funny, it didn’t take long for me to put the pieces together, they’re tweakers with a dash of hacking abilities. It’ll make it easier to get them in the box.